Paylivre

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Support

The support you need with agility and efficiency to solve any problem

Ask questions and access our exclusive customer service area.

Call Center

Check out our Frequently Asked Questions section and find answers to many common questions.

Check out the most frequently asked questions >

Customer support

Make your online payments more agile, reliable, secure and alternative in the Brazilian market.

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Customer service

Have access to customer service available from 9am to 6pm (Brazil) to resolve questions and problems.

Contact our customer support

Need help? We’re on hand to help you with anything you need. Contact our team by email at techsupport@paylivre.com and get your problem solved quickly.

Request support

SAC

We recommend that you check the FAQ before contacting support. If you can’t find the answer to your question, we have other ways to help you.


Contact email: suporte@paylivre.com


Phone support Monday to Saturday from 09:00 to 21:00 and Sunday from 13:00 to 22:00. (GMT-3).


+55 0800 500 0123 | +55 (21) 3003 4559

Ombudsman

If the support service has not met your expectations and solved your problem, please contact the Paylivre ombudsman. Service from Monday to Friday from 8 a.m. to 6 p.m., except public holidays.

Paylivre Ombudsman >